Parameters9 x 5 x NBD24 x 7 x 4h24 x 7 x FIX
8.00 - 17.00
24 x 724 x 7
Response time2h2h2h
Delivery of spare partsyesyesyes
on-site spare parts replacementyesyesyes
guaranteed time to repairxxyes
4, 12, 24 hours
access to technical materials and documentationyesyesyes
Access to newer versions of the softwareyestakyes
software updatesyesyesyes
proactive serviceoptionaloptionaloptional
IT infrastructure auditoptionaloptionaloptional


Data Experts as an authorized service partner of Huawei and Inspur offers a full range of technical support and service in the area of mass storage, Huawei and Inspur servers.

In addition, Data Experts offers technical support and post-warranty services for servers and arrays from Dell EMC, HPE.

Depending on the requirements the customer can choose different levels of service (SLA), meeting the expectations. The table below shows the comparison of support conditions for each level:

Service request

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