TECHNICAL SUPPORT / SERVICE
Data Experts as an authorized service partner of Huawei and Inspur offers a full range of technical support and service in the area of mass storage, Huawei and Inspur servers.
In addition, Data Experts offers technical support and post-warranty services for servers and arrays from Dell EMC, HPE.
Depending on the requirements the customer can choose different levels of service (SLA), meeting the expectations. The table below shows the comparison of support conditions for each level:
|Parameters||9 x 5 x NBD||24 x 7 x 4h||24 x 7 x FIX|
|Call center||WORKING DAYS|
8.00 - 17.00
|24 x 7||24 x 7|
|Delivery of spare parts||yes||yes||yes|
|on-site spare parts replacement||yes||yes||yes|
|guaranteed time to repair||x||x||yes|
4, 12, 24 hours
|access to technical materials and documentation||yes||yes||yes|
|Access to newer versions of the software||yes||tak||yes|
|IT infrastructure audit||optional||optional||optional|